Micheluzzi Glass accepts payments via Credit and Debit Card via Stripe, Pay Pal, SumUp and bank transfer. Please contact us at if you wish to pay with a different method or if you do not receive a confirmation e-mail following the placement of your order online with the above payment methods.

Customs Fees

Taxes (VAT) are charged only on products sold within EU countries.
Any and all customs and import duties, taxes, or other fees applied by the destination country are the full liability of the Client. The Supplier does not take any responsibility. It may be helpful to contact your local customs office for precise information. Any costs incurred for shipments refused upon arrival or unable to be delivered due to unpaid customs/import duties or other fees due will be the responsibility of the Client, including taxes, return shipments and/or second shipments. Please contact us at for more information.


The purchase price of the Products will be the one pointed out by the Supplier to the Customer by means of the Site and listed in its online shopping bag. Each order is identified by a unique code (order number) which contains the date of the order, details of the goods ordered, shipping costs and total cost in Euros.

Products Availability  

We do our best to have the inventory updated at all times but item availability is not guaranteed. If an item you purchased is no longer available, we will inform you immediately and a refund will be credited back to you. Alternatively, we can give you an estimated time for the production of a similar product. 

Handmade Products

The presence of small imperfections is part of the handmade process which makes each piece unique.

Product Images

Each product is unique and may slightly vary with regard to colours and dimensions indicated in the picture. The images of the products published on the website and their information may not be exactly the same as the one you will receive.

Statement on Colours 

Actual product colours may vary from colours shown on your monitor.

Claims And Returns 

Defect claims or incorrect items must be communicated to the Supplier (, please include the order number) within 5 days of receipt of shipment. Returns and /or exchanges for other reasons must be communicated to the Supplier (, please include order number) within 5 days of receipt of shipment. The return must be pre-authorized by the Supplier prior to shipment. The merchandise must not be used and must be returned in the same conditions and packaging in which they were received. The Client is responsible for return courier shipping charges as well as any other fees including import or customs duties. Returns that do not meet our policy will not be accepted.  Returns are processed within 15 business days of return receipt. Any returned items which are damaged or have anything missing, such as accessories, will not be accepted by the Supplier and will be returned to the sender and transport costs charged to the Customer. When the Supplier receives returned goods which do conform to our conditions, and checks have been made, the refund will be made. The company will refund you by the same payment method of the purchase order.

Return Address:

Micheluzzi Glass

Dorsoduro 1071, 30123 Venice, Italy