Shipping policy

Shipping

We ship worldwide with FedEx. Orders are shipped within 4 business days from our studio in Venice, Italy. Delivery times depend on the destination and on the courier.

Shipping costs depend on the destination country and on the characteristics of the order. They are calculated at checkout and shown in your cart before you confirm the order.

Estimated transit time once the order has shipped: Italy 2 business days; rest of Europe 5; outside Europe 5–10; USA and Canada 10–15; rest of the world 15–20.

We deliver within 30 days of your order. If we do not, you may ask us to deliver within an additional period appropriate to the circumstances; if we still fail to deliver, you may cancel the contract and we will refund what you paid. This does not affect your rights under applicable consumer law.

Customs duties

Customs duties and any other import charges applied by the destination country are not included in the price or in the shipping costs and are entirely your responsibility. They are collected on arrival, either by the courier at the time of delivery or through our shipping agent.

This applies to every destination outside the European Union, including the United Kingdom, Switzerland, Norway, the USA and the rest of the world. Our shipping agent will be in touch with you once the shipment is on its way and will handle the customs clearance process. Please note that customs duties and import taxes applied by the destination country are not included in the price and are the responsibility of the recipient.

All our products come with a Fine Art Certification, which may reduce import taxes, depending on the destination country. In some countries art objects benefit from reduced duties, while in others standard rates apply. For this reason the final amount varies from country to country and cannot be calculated at checkout. The value declared to customs is always the actual value of the goods.

Before buying, we recommend checking with your local customs office, or writing to info@micheluzziglass.com for an estimate of the import charges.

If a shipment is refused or cannot be delivered because duties or charges have not been paid, the costs of the return and of any second shipment are your responsibility.

Delivery, delays and damages

Delivery is made by express courier. Delivery times vary depending on the destination and on the volume and weight of the goods. We are not responsible for delays caused by circumstances outside our control, such as international customs clearance, weather conditions or the courier being unable to deliver.

If you miss the final delivery attempt, the costs of the return and of a second shipment or of rescheduling are your responsibility.

If a package arrives with visible damage, please report it to the courier immediately, photograph it, and ask the courier for the correct procedure under its damaged-package policy. Please also write to us at info@micheluzziglass.com as soon as possible, preferably within 48 hours of receiving the goods, with photos of the packaging and of the damaged item. We will tell you the next steps. This does not affect your rights under applicable consumer law.