Shipping
Shipping costs are generated during the check-out process. Orders are shipped within 4-10 business days from our studio in Venice, Italy.
Shipping time depends on destination location and courier. We ship with Fed-Ex.
Customs Fees
Any and all customs and import duties, taxes, or other fees applied by the destination country are the full liability of the Client.
Delays and Damages
The Supplier is not responsible for any delays due to impediments for delivery including international customs clearance, weather conditions, or other situations in which the courier is unable to deliver. If the Client does not permit the final delivery attempt, all import duties, the return shipping fees, a second shipping or reschedule fee will be the responsibility of the Client. The Supplier is also not responsible for damages due to any event once the package has been consigned by the Supplier to the courier. We recommend that any packages arriving that are evidently externally damaged should be immediately pointed out to the courier and photographed. The Client should ask the courier to advise of the correct procedure to follow in such cases according to the courier’s policies for damaged packages. Please also inform the Supplier at info@micheluzziglass.com immediately, and at most within 24/48 hours of receipt of the goods inclusive of photographic documentation.
Prices
The purchase price of the Products shall be that indicated to the Client by the Seller via the Website and listed in the Customer's online shopping bag.
Please note that the prices in the e-commerce area might vary at any time without any obligation on the part of the seller to give prior notice; in any event, once the product order has been placed, it will not be subject to any price variation. Transport costs are calculated at the time the order is placed and are shown in the shopping basket, as are any other collection costs. Once the order has been completed, the Client will receive a confirmation of the order itself by e-mail, containing the details of the recipient, the delivery addresses, any comments, prices and purchase costs. The client is obliged to check the accuracy of the order and to notify any changes immediately.
Payment and finalisation of purchase
Micheluzzi Glass accepts payments via Credit and Debit Card via Stripe, Pay Pal, SumUp.
This payment method allows the user to provide their sensitive data directly to the Bank or payment provider, and not to the virtual shop or service provider that manages it. In the case of payment by credit card, the holder's fixed home telephone number is requested when placing the order.
Please contact us at info@micheluzziglass.com if you wish to pay with a different method or if you do not receive a confirmation e-mail following the placement of your order online with the above payment methods.
The purchase will only be finalised when the payment is successful and entered into the seller's account.
Alternative payment methods to those indicated, must be previously agreed upon with the seller.
Taxes
All sales prices of products displayed in the e-Commerce and sold in Europe are inclusive of VAT; however, taxes (VAT) might be charged on products sold within EU countries.
In further detail, the following rules apply to the client:
- prices for purchases within the European Economic Area are displayed inclusive of VAT;
- prices for purchases outside the European Economic Area are to be considered extra VAT, and the client will be charged the relevant import charges, which cannot be default calculated by the platform.
Finally, please note that all our products are fine art certified, and the import fees will have to be calculated in respect of art objects.
The client is invited, in case of any doubts, to contact Micheluzzi by e-mail before proceeding with the purchase to get an estimate of the import charge.
The shipping cost is stated on the portal.
The customer is fully responsible for any customs and import duties, taxes or other charges levied by the country of destination. The Seller does not accept any responsibility: all costs incurred by shipments that are refused on arrival or cannot be delivered due to unpaid customs/import duties or other fees are the responsibility of the Customer, including taxes, returns and/or second shipments.
Delivery methods, delays and dameges.
Delivery is made throughout Italy by express courier. Delivery times might vary depending on the location and the volume and weight of the goods.
The Seller is not responsible for any delays due to impediments for delivery including international customs clearance, weather conditions, or other situations in which the courier is unable to deliver. If the Client does not permit the final delivery attempt, all import duties, the return shipping fees, a second shipping or reschedule fee will be the responsibility of the Client. The Seller is also not responsible for damages due to any event once the package has been consigned by the Seller to the courier. We recommend that any packages arriving that are evidently externally damaged should be immediately pointed out to the courier and photographed. The Client should ask the courier to advise of the correct procedure to follow in such cases according to the courier’s policies for damaged packages. Please also inform the Seller at info@micheluzziglass.com immediately, and at most within 24/48 hours of receipt of the goods inclusive of photographic documentation.